How to communicate with precision to address patterns of low accountability

In most organisations that I have consulted to the organisational design does not enable accountability of individuals. I have learned over the years that when you design a culture you can actually prevent an estimated 30% loss in real productive work that occurs when people need to be managed. A thoughtfully designed culture removes most layers of management. I find … Read More

Speak the Truth, walking through the 7 steps

In this webinar I walk Mark through the 7 Steps of Speak the Truth. (ebook available for purchase for $10) Speak the Truth is one module of the two day Dare to Care Workshop. How to speak the radical truth with compassion. (Do I care more about you than what you think of me?) If you have an important conversation … Read More

Seduction and Courtship – why knowing the difference matters

Seduction is the currency of our time. Clever campaigns invite us to believe that we are lesser humans for not having the hottest, newest “X”. Seduction is the constant barrage of images. Skinny, young, perfect. Selfies. Its the data mined construction of words and messages. The Cambridge Analytica, where unless we are super aware, we will be seduced. To be … Read More

Strong views loosely held

Strong views enable people to know what you stand for. When people know what you stand for it allows them to choose engagement or not. Fundamentalist views are views that are closed to any possibility of change. There is no argument of any kind capable of shifting a person with a strong closed view. The best evidence, the most rational … Read More

Thought pollution – embracing Fierce, using Love as the weapon

A few days ago I passed 56 revolutions around the sun. One would hope that with time and experience on Earth we would also grow wiser, kinder and more compassionate? But to do so takes work, for as we get older we see faster through the BS. As I wrote recently, I have become aware of my anger. Simmering like … Read More

Providing Context – a fundamental communication skill

Context – Simple version. The container that holds the text. But we get this wrong so many times, and the result…misunderstanding, broken hearts, polarisation, war, death… Nothing ever occurs in isolation. There is always a container that holds the text. The story. The reason why. The source code. Context. Truth is, if you do not provide your own context other … Read More